The Hertz did not have the vehicle I reserved and offered me a smaller vehicle during pickup. I had a bit too much luggage so had to opt for an upgrade which they charged me extra for. After leaving it didn’t quite sit right so I called them back about the up-charge and they weren’t helpful. Otherwise the pickup and drop off were easy and convenient. The vehicle was great and had no issues there. People were nice just not willing to help me out regarding the reservation and pricing.