Jaguar Rentals in Dallas from C$ 64

I was upgraded to a car I didn’t want. Asked for a sedan and wasn’t offered an option without paying extra. Also hated the color and wasn’t offered a choice. There were plenty of others on the lot.

Did not have the type of car I booked (even though I booked WELL in advance). Instead gave me small 2-door, saying that I would have to sit at airport and wait until they had car that I had booked ready. Do employees get incentivized to downgrade customers to smaller/cheaper cars? There was no discount offered even though they could not meet the terms of my booking. They tried to upsell me on insurance when I had already purchased an Allianz policy at booking. Rental was shockingly expensive for 3 days. Blech.

The pick up / drop off team were some of the least friendly, disengaged, wrought with attitude and arrogance in the service sector. Loved the car. Struggled with the people. I won’t be back.

Only 1 car to choose from, long wait to get to pick up the car, could have had more staff if they were that busy. Other than that it was pretty good. Quick drop off. Good value all in all

The manager told me that it would be difficult to find a car for me even though i had a reservation and a confirmation number. “We shouldnt have guaranteed you a car since you are not dropping it off here.” Not sure why he said any of this since i had a confirmation number.

Price was good but everything else was poor. No cars in reservation size or larger were available when arrived. Was told to go to the next level only to find that many of the cars were missing keys. The only car of our reservation size was in poor condition, abandoned vehicle sticker, marks on the outside everywhere, severe oversteering, and gas tank wasn't full.

Impossible to get someone on the phone.

We had to cancel our reservation and get another car from another agency. We we went to the desk to get our car we were told it was going to be a 2-3hr wait for a car to be available to us. No explanations why other than there were none ready and we had to get in line with everyone else and when one became available then we could have it. There were no notices sent out of info given it was just a show up and wait. I don't mind waiting some times, I get it, but 2-3 hours is a bit much.

Everything was as promised, and on time.

Great ride

Great car, super hassle free return, pickup was a long and slooooowww line, but simple once I got to the front.

I rented an S-Class vehicle. It was not available when I arrived at the DFW counter. The rental agent gave me a sub-class car without telling me. It was also filthy. You could hardly see out the windshield. It had 70,000 miles on it, a Buick Encore. The steering was not perfect and after a good rainstorm it had a big scratch on the side. I was disappointed. It felt like a bait and switch. The details of the contract need to be fulfilled accurately, Avis, or it leads to a negative experience. Thank you.

Bad experience. They gave me a car without extra tire( inside) I had a flat tire Road assistant couldn’t help me. I return The car before the due date because I had flat tire and they didn’t refund me anything even though my Uber money back . Very sad