Based in Minneapolis/St. Paul, Minnesota, Sun Country Airlines is an award-winning airline offering non-stop service to over 35 destinations. The airline flies to popular vacation destinations across the U.S., Mexico, Costa Rica and the Caribbean and also offers vacation packages through Sun Country Vacations, wherein travellers are able to book airfare, hotel, rental cars, tour attractions and more with just one transaction.
What are my Sun Country Airlines check-in options?
Mobile boarding passes
Priority boarding
Flying with children
Unaccompanied children
Seating for babies and children
Senior fares
Group booking
Disability access & medical equipment
Pets & guide dogs
Mobile boarding passes
At Sun Country Airlines, you can check-in at the airport or online, depending on your destination. Online check-in is available no more than 24 hours prior to and up to one hour before your scheduled departure time for travel within the U.S. If you’re taking an international flight, you’ll need to check-in at the counter with a Sun Country agent. Note that mobile boarding passes are currently not available at Sun Country.
Priority boarding
Sun Country does not offer a priority boarding option.
Flying with children
Children under two years of age can travel at no charge if they’re held on an adult’s lap for the entire flight. An infant is defined as a child at least eight days old and under two years of age. Note that infants less than eight days old are not allowed on any Sun Country flights. An infant can be added to your reservation when booking online, or by calling Reservations. If you are traveling with a lap-held infant, you’ll need to check-in with an agent at the airport check-in counter.
Unaccompanied children
Sun Country Airlines allows children aged 5-17 years to travel unaccompanied on all non-stop flights within the U.S. or to/from San Juan, Puerto Rico. Children who are 5-12 years of age and travelling without an adult are required to purchase the unaccompanied minor service, details of which can be found here.
Seating for babies and children
Travellers can purchase seats for infants, or travel with them as lap-held infants at no charge. You do need to purchase a seat for all travellers two years of age and older. When a seat is purchased for an infant or young child, it’s recommended that you use an FAA-approved child restraint device (i.e., car seat) for safety, but it isn’t required if the infant or young child is able to sit upright on his or her own and be secured with the aircraft seatbelt.
Senior fares
Sun Country Airlines does not offer senior fares.
Group booking
Sun Country Airlines offers affordable group options for travel to more than 35 destinations throughout the U.S., Mexico, Costa Rica, and the Caribbean. There are a few options when it comes to how to go about booking group travel.
Travel Pack: Travel Pack from Sun Country Vacations is an option for friends and family travelling on different days and different flights, as long as everyone in the group is staying at the same hotel or resort and travelling within seven days before or after the first person on the booking travels.
Group Vacations: Flight and hotel group travel is a good option for travellers who want to travel on the same dates and lock in flights, hotel rooms and prices for the entire group at the time of booking. Note that to qualify as a flight and hotel group, there must be 20 or more passengers travelling together who need 10 or more rooms.
Group Flights: Sun Country’s flight-only offering is designed for groups of 10 or more passengers travelling from the same origin to the same destination, and on the same itinerary.
Disability access & medical equipment
On Sun Country flights, some portable items such as walkers and canes can be stored in the aircraft cabin as long as they don’t impede access to emergency exits or protrude into the aisle. If possible, these items should be stowed in a closet or overhead bin per Sun Country’s carry-on baggage requirements. Wheelchairs may be checked at the ticket counter or at the gate free of charge.
If you’re going to be using a Portable Oxygen Concentrator (POC) onboard, you need to present a statement from your doctor with a date of issue that does not exceed one year prior to the date of your flight departure.
Pets & guide dogs
Sun Country welcomes animals trained to help passengers with mobility, visual, and hearing disabilities onboard at no charge. Note that if you do bring an animal on a flight to assist you, it needs to remain seated on the floor at your feet so as to not obstruct an aisle or other area used for emergency evacuation.
When travelling outside the U.S. and its Territories, you’ll need to have documentation showing that the animal’s health (e.g. vaccinations, health certification, etc.) is up-to-date and readily available for customs agents to avoid delays or the possibility of the animal being quarantined.
If you are travelling with a Psychiatric Assist or Emotional Support animal, you need to provide Sun Country with a minimum of 48 hours notice prior to your initial flight. To do this you can submit an Accessibility Request or call Sun Country Airlines at 877-888-1404.
What are Sun Country’s baggage allowance limits and fees?
Sun Country Airways hand luggage size
Sun Country allows one carry-on bag per passenger, but note the following size restrictions:
- Each bag must not exceed 24 inches long x 16 inches wide x 11 inches tall (including wheels, handles, etc.)
- Each bag must tot exceed 35 pounds in weight
- Each bag must fit within the sizer box at the gate
Sun Country also allows passengers to bring one smaller personal item onboard (e.g., purse, laptop, etc.) and the item must not exceed 16 inches long x 11 inches wide x 9 inches tall and be able to be stowed under the seat in front of you.
Sun Country Airways checked luggage size
Each checked bag you bring on a Sun Country flight can’t exceed 62 linear inches (length plus width plus height) or 50 pounds. The fee structure for checked bags works as follows:
First bag: $25
Second bag: $35
Additional bags: $75 each additional bag
Baggage fee exemptions include Sun Country vacation package customers, Sun Country Airlines Visa Signature Cardholders, first class passengers and Ufly Rewards ELITE Members.
Extra & overweight baggage charges
Additional bags, as well as bags over 62 linear inches or 50 pounds, are subject to an excess baggage fee of $75 for each additional piece of excess baggage. All passengers, regardless of fee exemptions, are subject to the fee for any bag that is overweight or oversize (including first two bags). Checked baggage 100 pounds and over won’t be accepted on your flight.
Musical and sport equipment
On a Sun Country flight, select sporting and musical equipment can be substituted for one checked bag, keeping in mind that some equipment may require an extra baggage fee.
Golf
You can bring one item of golfing equipment consisting of one golf bag, golf clubs and one pair of golf shoes and the airline recommends a hard-side case for storage.
Skiing equipment
You can bring one item of skiing equipment consisting of one pair of skis, one pair of ski poles, one pair of ski bindings and one pair of ski boots; or one snowboard, one set of bindings and one pair of boots. A maximum of two pairs of skis per bag will be allowed. Skis and snowboards can be up to six feet in length, but items in excess of the allowance will be subject to excess baggage charges for a single piece, whether or not it is presented as a single piece.
Musical equipment
Musicians can carry-on one smaller-sized instrument case onboard, as long as the instrument case fits easily in the Sun Country sizer box, or there’s room to stow the instrument in an overhead bin or under the seat in front of you. If your instrument can’t be properly stowed, you’ll need to check it.
For larger instruments (e.g., cellos, tubas, guitars, etc.) that can’t be stowed overhead or beneath a seat, you can purchase a ticket (including a seat assignment) for your instrument.
What additional fees does Sun Country Airlines charge?
Flight cancellation policy
Airfares and any additional vacation components (including car rental, paid seat assignments and baggage) are non-refundable but can be changed before your scheduled departure date less the applicable change fees, unless otherwise specified. Change fees are as follows:
$50 for travel within the U.S., $100 for travel to/from Mexico, Costa Rica, the Caribbean (including Puerto Rico and St. Thomas).
Name changes cost $15 per traveller per change.
Travel insurance
Sun Country, in conjunction with Trip Mate, offers Sun Country Travel Protection Plans to help protect travellers before they depart and while on their trip. Sun Country Travel Protection is available for flight purchases and flight and hotel package purchases. You can read the details of flight-only protection here and details for flight and hotel protection here.
What amenities does Sun Country Airlines offer?
In-flight entertainment
Sun Country offers complimentary Digital Entertainment Devices in first class and for a fee in coach class (based on availability and length of flight). Watch unlimited movies, TV shows, and family-friendly programs, or play a game. Note that Sun Country currently does not offer Wi-Fi onboard their aircraft.
Food
Sun Country offers complimentary beverage service in coach class and a variety of food, beverages and other items for sale onboard the aircraft. A wide range of beverages and freshly prepared hot meals and snacks are served in first class.
Seating
Seats for your Sun Country flight can be selected online during the booking or check-in process, or by logging into My Trips. Seats behind the exit row are complimentary and subject to availability, and preferred seats located in the front of the coach class cabin can be purchased for $15 per seat, per segment when selecting a seat during the booking or check-in process. If seats are not available, seats will be assigned at the airport.
Frequent Flyers
Sun Country Airlines offers a rewards program called Ufly Rewards. Members earn 10 points for every $1 spent on air tickets, vacation packages, upgrades, preferred seats, baggage fees, car rental and more, including taxes and fees. Ufly Rewards members can also get additional opportunities to earn bonus points with special promotions and partner offers. For a full overview of benefits, click here and click here to join.
Lounges
Sun Country Airlines does not offer lounges.
How do I contact Sun Country Airlines customer service?
Contact
Sun Country Airlines can be contacted using this page.
Delayed, missing or damaged luggage
In the event that you arrive at your destination without your checked baggage, before leaving the airport file a claim with Sun Country Airlines in the baggage area at the airport. If you’ve left the airport, you can contact Baggage Services at 888-359-5586 or via email (baggageservices@suncountry.com), Monday through Sunday, 8am-1am (CT) to report lost or damaged baggage.
Depending on where the item was lost, follow these instructions:
- If the item was left in the airport, please contact the airline’s Lost and Found department at that airport.
- If the item was left at a TSA security checkpoint, please contact the TSA at 866-289-9673 or go to the TSA website for the most updated policies.
- If the item was left on a Sun Country plane, complete the online lost and found form or contact Baggage Services at 888-359-5586
